Which of the following best defines change management?

Change management is best defined as a planned approach that transitions a business to a desired future state. This involves systematic processes and practices that help organizations prepare for, implement, and adapt to changes, whether they are strategic shifts, structural reorganizations, technological adaptations, or cultural transformations.

The essence of change management lies in its structured methodology, which is designed to minimize resistance and optimize engagement among employees and stakeholders during the transition. By fostering clear communication, providing support, and ensuring that everyone is aligned with the new goals, organizations are more likely to achieve successful outcomes from the change process.

In contrast, while increasing employee morale, improving customer service, and managing daily operations are important aspects of business practices, they do not encapsulate the broader, organized strategy and focus inherent in change management. Change management specifically targets the process of guiding an organization through change to bring about a desired outcome.