What group is responsible for implementing policies and procedures in a business?

The group responsible for implementing policies and procedures in a business consists of the owners and managers. Owners set the strategic direction and overarching policies of the business, while managers are tasked with executing these policies on a day-to-day basis. They ensure that the guidelines are followed correctly within the organization and are responsible for managing staff, resources, and operations to align with the established policies.

This group plays a critical role in ensuring that everyone in the business understands their responsibilities and the standards that must be met. They facilitate the implementation of policies through training, supervision, and communication, enabling the organization to function effectively and maintain compliance with laws and regulations.

In contrast, customers, employees, and suppliers play different roles in the business ecosystem. Customers interact with the business but do not implement policies. Employees follow the policies set by owners and managers rather than create or enforce them. Suppliers provide necessary goods and services to the business but do not have a role in the internal management or policy implementation processes.